Alternative Dispute Resolution

In case of consumer dispute online, the consumer can use an online dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence to resolve disputes related to the resulting contractual obligations sales contracts or online services.

Consumers thus have a single portal where they can register their complaints and monitor their evolution. "The platform guarantees all steps to resolve disputes, from introduction by the consumer, through interconnection with ADR entities, and ending with information to the parties involved"

Pursuant to Article 18 of Law 144/2105, we inform that the consumer for alternative dispute resolution must contact our company via email, the competent authority for Alternative Resolution of Consumer Disputes ( RAL) in your area or use the European Online Dispute Resolution Platform, available at

As this website is for online sales, the Consumer Dispute Arbitration Center corresponding to the consumer's domicile is competent. In case of consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at or the following preferential consumer dispute resolution entity :

​Port Arbitration and Consumption Information Center

Tel.: (+351) 225 508 349 / 225 029 791; E-mail:
Access here the Electronic Platform for Alternative Dispute Resolution in sales contracts or online services.

For any problem or complaint, please also use – /
More information at the Consumer Portal - .